Synthetic Application of Data Envelopment Analysis and Balanced Scorecard for Systems Performance Evaluation: A Review
نویسندگان
چکیده
Some indexes are necessary for performance evaluation of a management system. Balanced scorecard (BSC) is used in order to extraction of these indexes for evaluating the necessary performances in the evaluation process. Utilization of BSC causes to prevent in increasing information and data. Furthermore, all of the important indexes are considered in evaluation performance.Data envelopment analysis (DEA) is applied for evaluating the system performance. It is a non-parametric method based on linear programing. This method uses multiple inputs and outputs indexes. Synthetic application of BSC-DEA causes the weak points of each method is enveloped using strong points of another one. In the other hand a systematic relation between the methods can be created. In this paper,the BSC-DEA techniques are considered in order to improve the systems performance, synthetic application of BSC and DEA are considered and reviewed.
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